7 Questions You Can Expect from Your Commercial Customers as an HVAC Business
You worked hard to create your HVAC business. There was a lot of dedication, long hours, research, and a bit of luck involved. You created a sound business plan, mission statement, gathered your resources and staff, and started a lucrative business. However, there’s probably one thing you forgot to think about – questions your customers are going to have for you and your employees as you start offering your services.
What questions can I expect from my customers?
Any job involving direct contact with your customer base, can get tough when questions come pouring in. It doesn’t matter if your clients want to know more about your services or if they’d like to give you their feedback and ask a couple of questions in the process – it’s natural to feel a bit nervous. However, there are some common customer inquiries that you can prepare for and make it easier on yourself. Take a look at a few examples below.
What services do you provide?
The first thing any potential commercial customer will probably ask about is the range of your services. They will want to know whether you only offer to perform the installation of their HVAC system, or if they can also count on you to maintain, service, and potentially repair their unit. Commercial customers like to go for a company that offers all the services they require under the same roof so they don’t have to deal with multiple contractors.
What systems do you offer?
This is an important question, especially if your potential customer keeps up with the latest trends in the industry and requires a modern solution for their HVAC needs. Most commercial clients looking for a new system also want a modern solution that will help them save money on operating and maintenance costs, so they’re always looking for the most advanced solution.
Where can I take a look at your references and reviews?
Most HVAC businesses feature an online presentation where potential customers can learn more about what they offer, what their previous clients have to say, and what kind of professional references they boast. It’s important to provide your clients with a clear answer and a place where they can learn more about the details of your company.
Have you performed any similar commercial jobs before?
There’s nothing that indicates a positive reputation of an HVAC company than ample previous experience performing identical or similar contracting jobs. Letting your customers know just how successful you’ve been in the past is a clear indication of the quality of work they can expect from you and your company.
Do you offer a preventive maintenance program?
Commercial heating and air conditioning systems are complex and consist of large and complicated units with many parts and components. This is why most commercial customers want to hire a company that offers planned preventative maintenance programs that will ensure their system keeps operating at peak capacity.
What certifications do you possess?
Having the necessary certification shows that your company is serious and that you not only care about the proscribed industry standards and regulations, but that you’re also constantly learning, evolving, and acquiring new knowledge about the latest trends in the HVAC industry.
What performance improvement and ROI should I expect?
Finally, commercial customers want to know just how large an improvement in performance they can expect if they install one of the HVAC systems you offer, and what kind of long-term return on investment they can expect.
The Gustave A. Larson Company will help you prepare for all the questions
If you’re a new business owner just getting started with your HVAC contracting company, it’s definitely time to get acquainted with the most common client questions. Additionally, you should also pay attention to the most advanced commercial HVAC innovations and the biggest benefits of a high-quality B2B ordering platform and use them to boost your business.
And you know what else can boost your business – getting in touch with Gustave A. Larson Company. We offer access to comprehensive employee training programs, a curated selection of cutting-edge HVAC software, and other resources designed to help improve your day-to-day operations and make your company more efficient. Give us a call today!