Air conditioners can break down, especially as they become older and experience more and more wear and tear. While some air conditioners will demand immediate replacement, many more will continue working at peak efficiency with smaller or more extensive repairs. And that is what your trained repair technicians are here to do.

However, customers are bound to have questions for your technicians, which is why you should be familiar with the most common inquiries regarding air conditioning repair. Part of great service is giving your customers the information they are looking for, so take a look at some of their frequent questions.

What do customers frequently ask AC repair technicians?

Here are some of the most common questions customers have when air conditioning repair experts come to their home to perform regular maintenance or repair:

How often should I service my air conditioner?

The servicing frequency depends on the air conditioning system your customer has. However, a rule of thumb is that standard maintenance and servicing are necessary at least once every year, with additional periodic inspections performed four times a year. 

Additionally, you should advise your customers to ask any questions they feel are important for creating a personalized inspection, maintenance, and servicing schedule depending on the type, the age, and the general use of their AC unit.

Why does my AC need more refrigerant every year?

This is a question that demands immediate attention from your AC repair technicians, as air conditioning systems that require refrigerant refills on a yearly basis definitely have a leak somewhere in the system.

Not only is adding more refrigerant every year an unnecessary expense, refrigerant leaks also negatively impact cooling capacity, energy consumption, and, most importantly, indoor air quality. Also, refrigerant emissions are bad for the environment. 

What can I do to boost my system’s longevity?

This is a very common question among your customers, and it is normal for them to inquire about keeping their air conditioner in peak condition for as long as possible. While it’s best to hire professionals to perform regular inspections and maintenance, there are also some things your customers can take care of themselves: 

• Advise them to keep debris and leaves away from the outdoor unit at all times to prevent system clogs and keep airflor intact. 

• Keep indoor furniture and carpets from blocking ductwork and grills.

• Use shades and blinds on south and west-facing windows to keep heat from entering their home.

• Implement a programmable thermostat to reduce AC use. 

What do different ratings mean?

This is a frequent question among customers who are thinking of installing a new air conditioning unit and who want to purchase an adequate system for their particular needs. There are two ratings your clients should pay attention to: 

• Energy Efficiency Ration, or EER: This rating system measures the air conditioner’s cooling output by dividing it by its energy usage. The higher the number, the more efficient the air conditioning system. 

• Seasonal Energy Efficiency Ration, or SEER: This system is used for measuring cooling equipment’s efficiency by calculating the seasonal average under normal, non-laboratory conditions. Higher rating indicates better performance. 

How can I lower energy costs?

As much as 50% of your customer’s electric bills can originate from their air conditioning system during the peak of the summer cooling season. That is why customers are interested in methods they can use to lower their energy bills: 

• Purchasing a unit with better efficiency ratings can help them double, or even triple, the energy efficiency returns on their initial investment according to the U.S. Environmental Protection Agency. 

• ENERGY STAR-labeled air conditioning systems can save your customers as much as $3 or $4 per every square foot of their property, as well as potentially make them eligible for rebates. 

• Hire professional AC specialists to audit their energy use and suggest different improvements to be made in order to boost the efficacy of their system.

• Consider installing an economizer. These units measure the air outside to determine when it’s dry and cool enough to provide comfortable indoor conditions instead of turning on the air conditioning. 

• Schedule regular system tune-ups to ensure all components are running properly. 

Gustave A. Larson can help you answer your customer’s air conditioning questions

It’s normal for customers to have questions about the installation, maintenance, and repair of their air conditioning units. Consequently, it is important for you to be aware of the most common questions and have the answers ready to explain the details of different aspects of air conditioning-related services. Luckily, you can rely on one company to help you out.

Gustave A. Larson is a reputable wholesale distributor of industry-leading AC units and systems, and we also offer exceptional customer support to all our partners. We will provide you with an in-depth guide to AC installation, help you create a detailed checklist for regular air conditioning inspection, and provide a system for preparing client’s AC units for the summer. Get in touch with us today and let’s see what we can do for you!