Dear Valued Customer: 

The team members of Gustave A. Larson Company are committed to providing you with the highest level of customer satisfaction.  We recognize that our success can only be achieved by helping you make your business more successful.   

With this survey, we are introducing a new program where our team members will be compensated based upon how we “delight” our customers. 

As our team members compensation will be based upon this survey, it would help us greatly if you would take a small amount of your time to answer and return the survey on the back of this page.  I encourage you to involve your employees who interact with us on a frequent basis as you answer these questions.   

I assure you that your feedback will drive positive changes and improvements within our organization and guide us on how we can better serve your needs.   

Please submit this survey by Friday, January 16^th, 2009. 

Thank you in advance for your efforts in helping us provide the service excellence you expect and deserve.