What People Say About Our Company

Don't take our word for it. Read what our customer's are saying about the Gustave A. Larson Company:

"A/C Service would like to express appreciation for the expert assistance you always provide. The attached letter, from a very satisfied customer, is an example of how your help enabled us to give this customer a very quick response to an emergency situation that could have prevented this business from operating on a hot and humid day.

We appreciate the excellent service and response time that we get from everyone in Counter Sales, Steve Savee in Engineering, yourself (Jon Lau), and all the other sales associates.

You probably tire of hearing from contractors when things go wrong - we thought you'd appreciate hearing about something that went right!"
   - Cliff Lutes, President, A/C Service, Inc.

"I wanted to thank your company for an immediate response to a problem I experienced May 17, 2000. In short I needed to replace an R12 low temperature condensing unit in an emergency situation. It was 3:00 pm and I could not locate the replacement. I called several suppliers and was told, sorry we don't stock it. We can order it, but it will be a few weeks. When I called Gustave Larson your employee, Rich Yavenue, worked with me and sole me on a Bohn R404A condensing unit. He told me the unit was in Wisconsin and he would get it within two days. The very next morning I received a phone call from Rich and he tells me the unit is in Melrose Park ready for pick-up. We picked the unit up immediately.

I would like to take this opportunity to thank you for the professionalism your company has shown me in this matter. It's because of the perseverence of your employee Rich, my problem was solved immediately. And I don't have to tell you how that makes everyone look good in the eyes of the customer. It's a pleasure to do business with you.
   - Steve S., Service Technician, Controlled Environmental Systems, Inc.